FAQ

Below are commonly-asked questions about Go Green Lunch Box products. We hope you will find this information helpful. For questions not answered here, please refer to the “about us” section for additional information.

Q: How does my Go Green Lunch Box pay for itself after one month of use?
A: See cost comparison information below…

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Q: What are the dimensions of the food box?
A: The outside dimensions (inches) of the food box are 12 x 7 1⁄2 x 2 1⁄2.
The food compartments are:

measures

Q: Are Go Green Lunch Box products free of phthalates?
A: Yes. Our products are all free of phthalates.

Q: What are the dimensions of the lunch bag?
A: The lunch bag is 13″ x 8″ x 2 1⁄2.”.

Q: What is the lunch bag made of?
A: The bag is made of polyester fabric, and the gray inner lining is made of PEVA (polyethylene vinyl acetate).

Q: How do I clean the lunch bag?
A: The lunch bag is ONLY intended to carry the food box/food contained WITHIN the food box, and also, is not intended to be submerged/washed under running water. As with other insulated bags, we recommend cleaning the bag with a damp cloth. Do not place the bag in a washing machine.

Q: Will there be new patterns for the lunch bags in the future?
A: Yes. We will add new and exciting patterns as they become available.

Q: Is the food box BPA-free?
A: Yes. The food box is BPA-free.

Q: What material is the food box made of?
A: Our food box is made of polypropylene (plastic grade #5) and uses silicone O-rings to keep food fresh.

Q: Has the lunch box set been tested for safety?
A: Yes. Go Green Lunch Box, LLC, has employed the services of a US-headquartered, commercial testing agency that provides testing, inspection, and quality assurance of a broad range of products. This company has conducted strict safety testing of our products. The food box and water bottle are lead-free and conform to California Proposition 65 (the nation’s most stringent law regulating environmental health and safety).

Q: May I put the food box in the microwave?
A: Though it is microwave-safe, it is never recommended to place any plastic products in the microwave.

Q: May I put yogurt, apple sauce, salad dressing, or pudding-like food products in the compartments?
A: Yes. Our revolutionary “turn ‘n lock” technology ensures that your child’s lunch stays fresh and within its compartment.

Q: Can I use an ice-pack to keep my food cold?
A: Yes. All lunch box sets come with an ice pack that we suggest you place between the food box and the bottom of food box.

Q: What type of pen do I use to write messages on the white board?
A: Only use a pen designated for a “dry-erase board.” Many brands of different colors and sizes are available at most office supply stores.

Q: What material is the water bottle made of?
A: The water bottle is made of 100% stainless steel – grade 304.

Q: How do I clean the food box and water bottle?
A1: The food box’s E-Z clips are easily unfastened, so the lid and box can be separated and washed with warm soapy water.
A2: Due to the inconsistent heat temperatures of many dishwashers, we do not recommended putting the food box in the dishwasher.
A3: For best results, and due to their light weight, we recommend the lid’s five silicone O-rings be removed daily and hand-washed.

Q:  How do I put the silicone O-rings back in the food box lid?
A:  The circumference of the silicone O-rings are purposely slightly larger than the channels into which they fit, because there has to be enough flex in the O-rings such that when the lid is closed/tabs locked, the downward pressure causes the O-rings to “bulge” outwards to create the leak-proof seal around each compartment.  If the O-rings fit just right/snug, then “leak-proof” is not guaranteed (because there is no “bulging of the O-rings” to form the proper seal).  Therefore, it is important that, after removing/washing the O-rings, they have to be “completely tucked back into” their respective channels.

Q: Do I need new O-rings?  Seems like they are stretched because I put them in the wrong lid channels?
A:  First, please understand that silicone’s “elastic” property is different from that of rubber (such as a rubber band) – though it stretches, it doesn’t stay “stretched” permanently [if left alone, it goes back to its original shape (placing silicone in hot water definitely will speed up the process)].

Q: How should I store my lunch box set?
A: The lunch bag and food box should be stored separately and in “open” positions, to ensure proper ventilation.

Q: May I buy the food box, water bottle, or lunch bag separately?
A: Yes. Please see the “Products” section of the website for purchase information or click here: http://www.gogreenlunchbox.com/product-category/replacement-parts/

Q: What is your return policy?
A: We stand 100% behind all our products and offer a 30-day return policy for all unused (salable) items.  All monogram orders are final.